Return & Refund Policy
Policy
Return & Refund Policy
Eligible unworn items may be returned within 30 days of delivery. Review the conditions and contact us before sending anything back.
01 / Cancellation
Order cancellation window
Orders can be canceled within 12 hours of purchase. After this window, the order enters processing and can no longer be canceled.
02 / Returns
What can be returned
We accept eligible change-of-mind and size-related returns requested within 30 days of delivery. Items must be unworn, unwashed, unaltered, and returned with their original tags and packaging. Worn, washed, altered, damaged, tag-removed, hygiene-sensitive, gift card, and Final Sale items cannot be returned unless they arrive defective or incorrect.
03 / Request
30-day return window
Contact support@sakurakbeauty.com within 30 days of delivery with your order number and return reason. We will provide the correct return instructions and address. Returns sent without prior approval may not be accepted.
04 / Refunds
When refunds are issued
Customers are responsible for tracked return shipping for change-of-mind and size-related returns. Sakura K covers the approved return shipping cost for defective, damaged, or incorrect items. After inspection, approved refunds are issued to the original payment method within 5-10 business days.
05 / Exchanges
Exchanges
We do not offer exchanges. If you need a different size or item, please place a new order.
06 / Delivery issues
Shipping delays and delivery issues
We are not responsible for delays caused by shipping carriers or customs. Failed delivery due to an incorrect address or an unclaimed package is the customer's responsibility.