Refund policy

Return & Refund Policy

We want every Sakura K order to feel right. Eligible items may be returned within 30 days of delivery under the conditions below.

Order Cancellation

Orders can be canceled within 12 hours of purchase. After this window, the order enters processing and can no longer be canceled.

Eligible 30-Day Returns

We accept eligible change-of-mind and size-related returns requested within 30 days of delivery. Items must be unworn, unwashed, unaltered, and returned with their original tags and packaging.

How to Request a Return

Contact us at support@sakurakbeauty.com before sending an item back. Include your order number and the reason for the return. We will provide the appropriate return instructions and return address. Returns sent without prior approval may not be accepted.

Return Shipping

For change-of-mind or size-related returns, the customer is responsible for return shipping costs. We recommend using a tracked shipping service. If an item arrives defective, damaged, or incorrect, contact us with photos or a video and Sakura K will cover the approved return shipping cost or provide another appropriate resolution.

Items That Cannot Be Returned

Worn, washed, altered, damaged, or tag-removed items cannot be returned. For hygiene reasons, earrings, underwear, swimwear, and other hygiene-sensitive items are non-returnable unless they arrive defective or incorrect. Gift cards and items marked Final Sale are also non-returnable.

Refunds

After the returned item is received and inspected, approved refunds are issued to the original payment method within 5-10 business days. Return shipping costs for change-of-mind or size-related returns are non-refundable. Your bank or payment provider may require additional processing time.

Exchanges

We do not offer direct exchanges. If you need a different size or item, return the eligible original item and place a new order.

Shipping Delays & Delivery Issues

We are not responsible for delays caused by shipping carriers or customs. Failed delivery due to an incorrect address or an unclaimed package is the customer's responsibility.